Customer Service Policy

This Customer Service Policy is designed to create a transparent, reliable, and customer-centric shopping experience for all global users. It systematically clarifies our complete service rules covering order processing, logistics delivery, freight and tariff responsibilities, payment settlement, return and refund mechanisms, and customer communication channels. We adhere to the service tenet of prioritizing customer interests and shopping experience, standardize all service links, and ensure that every customer can enjoy a secure, convenient, and zero-hidden-cost beauty shopping service. All service clauses are applicable to all orders and products on our website, providing clear service guidelines and guarantee basis for global consumers.
1. Order Processing & Delivery Service Rules
We implement standardized and efficient order processing procedures to ensure that every customer’s order can be responded to and processed in a timely manner. After the customer successfully places an order and completes the payment, our official team will complete order confirmation, product sorting, inspection and packaging procedures within the standard processing cycle. All products will be arranged for shipment in a timely manner to ensure order efficiency and meet customers’ shopping expectations.
We have established stable and mature global logistics distribution channels, covering mainstream distribution regions around the world, with reliable and predictable delivery cycles. After the order is dispatched, customers can receive the ordered products within the conventional international transportation cycle. Throughout the logistics process, we maintain stable transportation scheduling and link monitoring to avoid abnormal delays caused by manual processing problems, and strive to deliver high-quality beauty products to every customer in good condition.
In order to reduce the shopping threshold for global users and deliver real benefits to every customer, we provide full-site free worldwide shipping services. All products in the store do not charge any shipping fees. There is no minimum order quantity or threshold limit for free shipping. All customers can enjoy zero-freight cross-border shopping services regardless of the order amount, completely eliminating the extra logistics cost expenditure in cross-border shopping.
2. Tariff & Additional Fee Undertaking Rules
Different from most cross-border e-commerce platforms that require customers to bear customs-related costs, we fully undertake all additional expenses generated during the cross-border transportation and customs clearance of all orders. All possible tariffs, customs clearance service fees and other related extra fees incurred in the process of commodity entry and exit supervision shall be fully borne by our side.
All commodity prices displayed on our website are the final settlement prices that include all product costs and related service costs. Customers only need to pay the displayed commodity price when placing an order, and will not face any hidden charges, supplementary fees or tariff bills in the subsequent customs clearance and delivery links. This full-inclusive service mode completely avoids the uncertainty of cross-border shopping costs, ensures that every customer’s shopping budget is transparent and controllable, and realizes a real zero-hidden-cost shopping experience.
3. Payment & Currency Settlement Rules
To adapt to the consumption habits of American core users and the mainstream settlement standards of global cross-border e-commerce, we implement a unified USD settlement mode for all orders. All product pricing, order settlement and fund transactions on the website are based on US dollars, with standardized, unified and transparent settlement rules.
The unified currency settlement mode effectively avoids settlement confusion and fund errors caused by multi-currency exchange rate differences, ensuring that every customer’s order transaction process is standard, safe and consistent. Customers can complete payment through mainstream cross-border payment channels, and the settlement amount is completely consistent with the order display amount, without any extra exchange rate handling fee and deduction cost, ensuring the fairness and standardization of every transaction.
4. Return & Refund Service Policy
We always take customer satisfaction as the core of after-sales service, and have formulated loose, humanized and standardized return and refund rules suitable for beauty product shopping scenarios. We support long-term return services. Within the effective return cycle after customers receive the products, if they are not satisfied with the products, or the products do not match their personal use expectations, they can apply for return service in accordance with the official process, which fully meets the trial and experience needs of beauty products.
After the customer submits a valid return application and sends back the products in accordance with the specified return specifications, our professional after-sales team will complete the inspection and verification of the returned goods in the first time. After the verification is passed, we will complete the refund processing efficiently within the standard refund cycle. The refund will be returned through the original payment channel of the order, and the whole process is transparent, standard and traceable.
Our return and refund mechanism abandons the harsh restriction rules of traditional e-commerce after-sales service, fully considers the particularity of beauty product experience, provides customers with sufficient trial time and safe after-sales guarantee, effectively protects the legitimate shopping rights and interests of every user, and makes every shopping decision of customers free from worries.
5. Customer Consultation & Communication Channel
We maintain an open, smooth and professional customer service communication channel all year round, and are committed to providing timely and accurate service support for every customer. For all problems encountered by users during pre-order consultation, order placement, logistics transportation, product use and after-sales processing, unified official consultation channels can be used for feedback and consultation.
All customer service consultation demands need to be initiated through the independent Contact Us page on our official website. Our professional customer service team has received systematic professional training, is fully familiar with all product information, order rules, logistics processes and after-sales service policies, and can accurately respond to user consultation, solve user doubts and handle user service demands in a timely manner.
We adhere to the professional, polite and efficient service principle, take every user’s demand seriously, ensure that every consultation can get a targeted and effective reply, and build a stable and trustworthy communication bridge between the platform and customers.
6. Service Commitment & User Rights Protection
We have always insisted on providing high-standard, humanized and transparent customer service for global users, and all service clauses are based on the principle of protecting user rights and interests. From zero-freight global delivery, full tariff bearing, transparent USD settlement, to long-term return and efficient refund, every service rule is formulated to reduce user shopping costs, eliminate shopping risks and optimize shopping experience.
In the subsequent operation and service iteration process, we will always maintain the consistency and stability of core service advantages, continuously optimize the service process, improve the service response efficiency, solve various shopping problems for users in a timely manner, and strive to provide every global customer with a more professional, intimate and secure cross-border beauty shopping service.