Shipping Policy

This Shipping Policy outlines the complete and standardized logistics arrangement rules for all orders placed on our official website, covering order processing time, global delivery cycle, customs responsibility, currency settlement and other core logistics service specifications. This policy is formulated to ensure standardized, transparent and stable delivery services for all global customers, standardize the whole process of order shipment and commodity delivery, and protect customers’ legitimate shopping rights and interests. All order logistics arrangements on the website will be implemented in strict accordance with the terms of this policy.

1. Order Processing & Shipment Arrangement

We adopt an efficient and standardized order processing system to ensure that every valid order can be processed and arranged for shipment in a timely manner. After customers complete order payment and confirm the order information correctly, our professional operation team will conduct order review, product inspection, sorting and packaging work in sequence. All products will be carefully packaged with professional packaging materials during the processing period to avoid product damage, extrusion and quality problems during cross-border transportation, ensuring that customers can receive complete and intact products.

All confirmed valid orders will be processed and shipped within a unified standard cycle. We have a complete internal order scheduling mechanism to prioritize order processing, effectively avoid order backlog and delayed shipment, and ensure the timeliness of order delivery. Customers can check the latest order processing status and shipment progress through the official service channel.

2. Global Delivery Time Cycle

We cooperate with stable and mature global cross-border logistics channels to provide reliable delivery services for users in all mainstream regions around the world. After the order is successfully shipped out of the warehouse, it will go through standardized international transportation, customs clearance and regional distribution links. The overall delivery cycle is stable and predictable, and customers can complete the whole process from order placement to goods receipt within the conventional international logistics cycle.

The unified delivery cycle applies to all global orders. Under normal logistics and customs clearance conditions, all shipped products can be delivered to the customer’s designated receiving address within the standard time range. A small number of orders may have slight delays due to objective factors such as regional customs inspection, remote regional distribution and unexpected logistics fluctuations. We will actively track the logistics status of delayed orders and assist customers in solving abnormal logistics problems.

3. Customs Duties & Additional Logistics Fees

To provide customers with a transparent and worry-free cross-border shopping experience, we fully undertake all customs-related expenses and additional logistics costs incurred during the international transportation and customs clearance of all orders. All tariffs, customs clearance service fees and other miscellaneous fees generated during the commodity entry-exit supervision process are borne entirely by our side.

The commodity price displayed on our website is the final settlement price. Customers only need to pay the corresponding commodity amount when placing an order, and will not bear any extra charges related to logistics and customs clearance in the subsequent delivery process. There are no hidden charges in the whole cross-border logistics process, which completely eliminates the cost uncertainty of global cross-border shopping.

4. Payment & Settlement Standard

All orders on the website implement unified US dollar settlement. All commodity pricing and order settlement amounts are based on USD, which is in line with the mainstream settlement standards of global cross-border e-commerce. The unified settlement mode ensures the standardization and transparency of order transactions, avoids fund errors and accounting confusion caused by multi-currency exchange rate differences, and brings customers a standardized and consistent shopping settlement experience.

5. Logistics Abnormal Handling Rules

In view of possible abnormal situations in cross-border logistics, we have formulated perfect after-sales handling specifications. For order logistics problems such as lost goods, severely delayed transportation and product damage during transportation caused by logistics side reasons, we will verify the logistics situation in a timely manner after receiving customer feedback, and provide reasonable solutions including re-delivery and follow-up processing according to the actual situation.

Customers who encounter any logistics abnormalities during the order delivery process can initiate consultation and feedback through the Contact Us page on the official website. Our professional customer service team will track and handle the problem throughout the whole process to ensure that customers’ shopping rights and interests are fully guaranteed.

6. Policy Update & Service Explanation

We reserve the right to optimize and adjust the content of this Shipping Policy according to the upgrading of global logistics channels and platform service iteration. The updated policy terms will be displayed on the website in real time, and all subsequent order logistics services will be implemented based on the latest released policy content.

If you have any questions about order processing, delivery cycle, customs liability and logistics abnormal handling, please contact our customer service team through the official Contact Us channel. We will provide professional and accurate reply and service guidance for all your consultation demands.