Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund processing, service standards and user rights protection for all orders placed on our website. The policy is formulated based on the principle of fairness, transparency and customer priority, aiming to provide stable, reliable and user-friendly after-sales refund services for all global customers. All refund-related services strictly follow unified standard processes, ensuring that every user’s legitimate shopping rights and interests are fully protected. This policy applies to all product transactions and after-sales refund demands on the website.

1. General Refund Eligibility

We provide a long-term and user-oriented return and refund service for all beauty and skincare products available on our website. Customers who are not satisfied with the purchased products, or have product experience problems that do not meet personal expectations, can apply for product return and refund services within the valid return period after receiving the items.
All products that meet the return conditions can enjoy formal refund processing services after completing the official return procedure. We adhere to a loose and humanized after-sales mechanism for daily beauty product purchases, fully considering the personal experience attributes of makeup and skincare products, and provide users with sufficient trial and evaluation cycle to ensure a worry-free shopping experience.
To ensure the smooth progress of refund processing, all returned products need to maintain intact product status, complete accessories and original packaging, without obvious damage, excessive use or man-made damage, so as to meet the standard return inspection conditions.

2. Return and Refund Time Rules

We support a standardized long return window for all orders. Customers can submit return applications through official channels within the effective return cycle after receiving the goods. The sufficient return cycle allows users to fully experience and test the products, effectively avoiding the problem of insufficient evaluation time caused by too short after-sales cycle in traditional cross-border shopping.
After the customer successfully submits the return application and sends back the products in accordance with the specified return process and logistics requirements, our professional after-sales inspection team will check and verify the returned goods. Once the returned products pass the inspection and meet the return specifications, we will initiate the official refund process within the standard processing cycle.
All eligible refund applications will be completed within the unified refund processing cycle. The whole refund process is standardized, efficient and traceable, ensuring that users can recover the payment amount in a timely manner after completing the return operation.

3. Settlement and Refund Method

All orders on the website adopt unified USD settlement, and all refund amounts are calculated and returned in accordance with the original order settlement amount and unified currency standard. The refund amount is completely consistent with the actual payment amount of the user’s order, without any hidden deduction, handling fee or exchange rate loss.
All refunds will be returned through the original payment channel used by the customer when placing the order. After the refund is successfully initiated by our system, the arrival time of the fund is subject to the processing cycle of the user’s payment platform. We will complete all internal refund operations in accordance with standard procedures to ensure that the fund return is safe and effective.

4. Free Shipping and Additional Fee Rules for Refunds

Our website provides global free shipping services for all products, and all order shipping costs are fully borne by us. For return and refund orders generated by user application, there is no need for users to bear any additional shipping fees, service fees or handling fees related to the order.
In addition, all tariffs and customs clearance fees incurred during the cross-border transportation of products are uniformly borne by our side. No additional cost will be charged to users in any return and refund scenario, realizing zero additional cost for user after-sales processing.

5. Standard Return Processing Procedure

Customers who need to apply for return and refund services shall complete the operation in accordance with the standardized official process. Firstly, users need to submit a complete return application through the official customer service channel. All consultation and application operations must be initiated through the Contact Us page on the official website.
After receiving the user’s return application, our after-sales team will verify the order information, confirm whether the order meets the return conditions, and feed back the official return guidelines, including return address, logistics precautions and product packaging requirements.
Users need to send back the products in strict accordance with the return requirements, and ensure that the returned goods can be normally received and inspected by our team. After the goods are received and verified to be qualified, the official refund will be initiated immediately to complete the whole after-sales service process.

6. Refund Exclusion Scenarios

In order to standardize the after-sales service process and ensure the fairness of the service mechanism, we have formulated reasonable refund exclusion rules. Products that are artificially damaged, excessively used, lack of original packaging and accessories, or cannot be resold normally due to user reasons will not be eligible for return and refund services.
Return applications that exceed the effective return cycle, or return demands that do not conform to the official after-sales specifications will not be included in the scope of refund processing. We will strictly judge the eligibility of each return application according to unified standards, and ensure that all processing results are fair and reasonable.

7. Policy Update and User Consultation

We reserve the right to adjust and optimize the content of the Refund Policy according to the actual operation and service iteration needs. The updated policy content will be displayed on the website in a timely manner, and the latest policy clauses shall prevail for all subsequent after-sales refund services.
If users have any questions about return conditions, refund cycle, refund amount calculation and process details, they can contact our professional customer service team through the official Contact Us page at any time. We will provide accurate reply and professional after-sales guidance for all user consultation demands, and fully assist users in completing eligible return and refund services.

 

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